Terms and Privacy

By using the information in the Sheepmatters website you are agreeing to the below Terms and Conditions.

Sheepmatters makes no representation as to the accuracy or completeness of the information contained in this website and should be used as a guide only. Sheepmatters reserves the right to delete or otherwise modify the information on this site at any time and without notice. It is your responsibility to seek further professional advice on any information that you read or view to meet your specific requirements. External links are for informational purposes only and do not constitute an endorsement of any person, organisation, business, service, product, or web site.

Available Contact Times

Sheepmatters is open Monday - Friday 8am - 5pm AEDT or AEST (as applicable to the time of the year). We are the same time zone as Sydney. For more see http://www.timeanddate.com/worldclock/city.html?n=240 We close for all Australian Public holidays

Shipping

Not applicable. Goods are made accessable digitally and 'real time' when purchased online.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of March 2014. Product prices may be updated. You will be given notice before your subscription rolls over to the next billing period regarding any changes in subscription pricing.

Total Costs of Goods and Services

Total costs of the goods or services offered include all taxes.

Customer Service Policy
Sheepmatters is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all digital products listed on our website are currently accessable. Should you discover an instance of a broken link preventing your access to a product please contact us.

Refund Policy

Please make your decision carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can request a refund where goods are faulty (for example the files are damaged) or have been wrongly described. In such a case the refund amount is calculated from the date of request to the end of that subscription period. Refunds are not applicable to previously expired monthly subscription periods. Refunds will not apply due to inaccuracies or typographical errors found within this website.

Privacy Policy

Sheepmatters is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your website experience with us; that's all. Sheepmatters uses cookies to allow you to login to your account. Cookies sent to your computer from Sheepmatters only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised experience in the members area of our website.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

By using our website, you consent to our privacy policy.

Cancellations

You may request that your subscription be cancelled at anytime. Your cancellation will come into affect at the end of your current subscription period. No partial refunds wil be given.

We reserve the right to cancel any order at any time, in our sole discretion, if we see fit. This includes your access to the Sheepmatters Members website section and the related services or any portion thereof at any time, without notice.

Security

When purchasing from Sheepmatters your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact helen@sheepmatters.com.au

Income Disclaimer

We have endevoured to offer information that will empower you with knoweldge to benefit your business. However, we provide no guarantee of any income due to implementing the tools and recommendations from this website.

Success is variable dependant on different individuals knowledge, skills, willingness and financial situation. You (alone) are responsible for your decisions regarding your business.

Liability Disclaimer

It is a condition of allowing you access to the material in the Sheepmatters website that Sheepmatters will not be liable for any loss or damage of any kind, including but not limited to direct, indirect, special and consequential loss or damage, resulting from users' access to or inability to access this site, or for users' reliance on any information contained in this site. Applicable law may mean that the above statement may not apply to you. The total liability for all losses and damages of any kind will not exceed the amount paid by you to Sheepmatters for accessing the website.

Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of any advice, goods or services you receive from a guests on our site or at one of our events.

We are also not responsible or liable for any loss or damage that is caused or alleged to have been caused to our guests in connection with the display of their photo, name, or biography posted on our site or in our marketing materials.